Everything You Need. One Smart Place.

1. Information We Collect

We may collect information such as your name, email address, phone number, delivery address, order details, and other information you provide while shopping on our website.

2. Order Information

When you place an order, we collect the information required to process, confirm, deliver, and provide support for your purchase.

3. Cash on Delivery

Cash on Delivery (COD) is available on eligible products and delivery locations. We use the information provided during checkout to process and deliver COD orders successfully.

4. How We Use Your Information

Your information may be used to process orders, arrange deliveries, provide customer support, manage returns, improve our products and services, and communicate important order updates.

5. Shipping & Delivery

We may share necessary delivery information with trusted shipping partners so your order can be packed, shipped, and delivered to the address provided during checkout.

6. Cookies

Our website may use cookies and similar technologies to remember your preferences, improve website performance, understand shopping activity, and provide a better browsing experience.

7. Data Protection

We take reasonable security measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure.

8. Third-Party Services

We may work with trusted third-party services for shipping, website analytics, customer support, and other services necessary to operate our online store. Only relevant information is shared when required.

9. Your Privacy Rights

You may request access to, correction of, or deletion of your personal information, subject to applicable requirements. You can contact our support team for privacy-related requests.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact our customer support team through the contact details available on our website.

1. Acceptance of Terms

By accessing and using Prestige Buy Market, you agree to follow these Terms & Conditions. If you do not agree with these terms, please do not use our website or services.

2. Account Information

Customers must provide accurate and complete information when creating an account or placing an order. You are responsible for keeping your account information secure and up to date.

3. Products & Descriptions

We make reasonable efforts to ensure that product names, descriptions, images, availability, and specifications are accurate. Product appearance may vary slightly depending on your device or screen.

4. Product Pricing

Product prices and offers may change from time to time without prior notice. We reserve the right to correct pricing, description, or availability errors when necessary.

5. Orders & Cash on Delivery

Placing an order means you are requesting to purchase the selected products. Cash on Delivery (COD) is available on eligible products and locations. We reserve the right to confirm, reject, or cancel an order due to stock availability, incorrect information, or other legitimate reasons.

6. Shipping & Delivery

Orders are shipped to the delivery address provided during checkout. Delivery times may vary depending on product availability, location, courier services, weather, and other circumstances beyond our control.

7. Returns & Refunds

Eligible products may be returned within the applicable 7–14 day return period. Products must generally be unused and in their original condition, packaging, and with required tags. Return eligibility may vary depending on the product category.

8. Prohibited Use

You must not misuse our website, provide false information, attempt unauthorized access, interfere with website functionality, or use our services for unlawful activities.

9. Intellectual Property

All website content, including logos, text, graphics, product images, designs, and other materials, belongs to Prestige Buy Market or its respective owners. Unauthorized copying, reproduction, or commercial use is not permitted.

10. Changes & Contact

We may update these Terms & Conditions when necessary. Continued use of the website after changes means you accept the updated terms. For questions regarding these terms, please contact our customer support team through the contact details provided on our website.

1. Return Window: 7–14 Days

Most eligible products can be returned within 7–14 days from the delivery date. The exact return period may vary depending on the product category.

2. Return Eligibility

Items must generally be unused, unwashed, undamaged, and in their original condition with original packaging, tags, and accessories intact.

3. Proof of Purchase

An order ID, invoice, or other valid proof of purchase may be required to process a return or refund request.

4. Non-Returnable Products

Certain products may not be eligible for return, including final-sale items, activated gift cards, activated SaaS subscriptions, personalized products, opened personal care products, and eligible perishable items.

5. How to Request a Return

To request a return, contact our customer support team with your order ID and product details. Our team will provide the required return instructions and confirm whether the item is eligible.

6. Return Inspection

Once the returned product is received, it may be inspected to verify its condition and eligibility. Returns that do not meet the required conditions may be rejected.

7. Refund for COD Orders

For orders placed using Cash on Delivery (COD), approved refunds may be issued through a suitable bank transfer or store credit method after the returned item has been inspected and approved.

8. Refund Processing Time

Approved refunds are generally processed within 5–7 business days after the return has been received and successfully inspected. Processing time may vary depending on the refund method.

9. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with your order details and clear photos of the item. We may arrange a replacement, return, or eligible refund.

10. Exchanges & Final Decision

Exchanges may be offered for eligible products depending on stock availability. If an exchange is unavailable, an eligible refund may be provided according to this policy. All return and refund requests are subject to product eligibility and inspection.